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Does Springfield Armory ever read the emails sent to them?

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DJZiskin

Alpha
On and off, over the last couple of years, I have sent a few emails to Springfield regarding various topics of cocern
I have had. The M1A rifle I have has been the main subject - and I have yet to even get an aknowledgemnet of my
attempt at communication. I am not counting various phone calls I have placed. Does anyone else have the same
issue or am I the only one being ignored?

DJZiskin
 
Last edited by a moderator:
DJZiskin said:
On and off, over the last couple of years, I have sent a few emails to Springfield regarding various topics of cocern
I have had. The M1A rifle I have has been the main subject - and I have yet to even get an aknowledgemnet of my
attempt at communication. I am not counting various phone calls I have placed. Does anyone else have the same
issue or am I the only one being ignored?

DJZiskin
Click to expand...
mostly the only emails i have sent to SA, is for the build date on any SA gun that i have bought. they get back to me like in less than 3 days.

but i have read where "some" people do not get a response that fast, and usually a phone call works best.

in contrast, i had to call Brownell's regarding my order. i called at the exact moment the lines were open. i was like number 20 to wait...then it somehow i became number 70...then in a few seconds, i was number 482...like WTF, what ever happened to "first come, first served"?

there were SEVERAL attempts over the next 2 to 3 days, as well as emails.......to get thru to them....... but suffice it to say, Brownell's lost that sale. i bought the items at Midway

now, they (Brownells) wanna know why, and guess what.....emailing is taking long there AGAIN....too.

every place will use the "covid" as the issues they are having, with lack of workers........well all these places are gonna have a "lack of customers", if they don't get thier.... :poop: together, and STOP using covid as the problems.
 
Old_Me said:
every place will use the "covid" as the issues they are having, with lack of workers........well all these places are gonna have a "lack of customers", if they don't get thier.... :poop: together, and STOP using covid as the problems.
Click to expand...
That's starting to get old. I was paying the price for top tier internet service from a cable supplier. Didn't seem to be much faster. Did a speed test and it wasn't. Called them (won't name the company as I'm not here to publicly embarass Cox Cable), and the rep did a test at his end showing that it was delivering 9X more bandwidth at their end indicating that the wiring to my house probably need to be replaced which they are responsible for. Due to Covid staffing they would put me on a list and someone will be there in 4-6 months.
So I asked the support person if he was really saying that I need to pay the exubrient fee even though I am not getting what I am paying for until they get their act together and fix their issue with cable lines to my house. He said "yeah, pretty much".
Fast Forward 5 days later after installing T-mobile internet and getting 10X the speed at more than 1/2 the price of Cox ($50 per month, no equipment fee, no contract, and no cost increase).
Day after I cancelled Cox their retention center rep called me and wanted to know why I cancelled their service. I asked if he was serious? He said yes! and we laughed.....
 
DJZiskin said:
On and off, over the last couple of years, I have sent a few emails to Springfield regarding various topics of cocern
I have had. The M1A rifle I have has been the main subject - and I have yet to even get an aknowledgemnet of my
attempt at communication. I am not counting various phone calls I have placed. Does anyone else have the same
issue or am I the only one being ignored?

DJZiskin
Click to expand...
Not my business here, but it’s not a good ideal to give or show your email on a forum, FYI
 
Last edited by a moderator:
I have only contacted Springfield a handful of times.
One was for customer service when I bought my new Range Officer Operator the finish on the mags went bad fast.
One e-mail and enclosed picture I had two brand new mags in one week.
The rest of my contact was for FYI questions and all were answer in a timely manner.
 
I don’t email Springfield Armory, I call them and every time I do I’m on hold for less then 3 minutes and get all my questions answered.
There are a lot of knowledgeable guys on the forum, feel free to ask some questions about your issues and maybe we can help!!!
Welcome to the forum from Kentucky.
 
Pitdogg2 said:
Wait mind blown🤯
There's a site for blind dates?
I'd ask if they are attractive but you probably can't tell.....
Click to expand...
774B5D5C-B097-4B21-8CD2-B7AE8CB260A6.gif
 
DJZiskin said:
On and off, over the last couple of years, I have sent a few emails to Springfield regarding various topics of cocern
I have had. The M1A rifle I have has been the main subject - and I have yet to even get an aknowledgemnet of my
attempt at communication. I am not counting various phone calls I have placed. Does anyone else have the same
issue or am I the only one being ignored?

DJZiskin
Click to expand...
I must ask, did you check the Spam, Promotion, and Social tabs in your email? Gmail pushes all my forum emails to the Promotions tab despite having added the address to my contacts. Never shows in the inbox. 🤷‍♂️
 
Apparently not! I sent an email to them a week ago and have never received a response. My FFL also sent them one concerning they new Firstline program and they did not respond back to him either.
 
Old_Me said:
mostly the only emails i have sent to SA, is for the build date on any SA gun that i have bought. they get back to me like in less than 3 days.

but i have read where "some" people do not get a response that fast, and usually a phone call works best.

in contrast, i had to call Brownell's regarding my order. i called at the exact moment the lines were open. i was like number 20 to wait...then it somehow i became number 70...then in a few seconds, i was number 482...like WTF, what ever happened to "first come, first served"?

there were SEVERAL attempts over the next 2 to 3 days, as well as emails.......to get thru to them....... but suffice it to say, Brownell's lost that sale. i bought the items at Midway

now, they (Brownells) wanna know why, and guess what.....emailing is taking long there AGAIN....too.

every place will use the "covid" as the issues they are having, with lack of workers........well all these places are gonna have a "lack of customers", if they don't get thier.... :poop: together, and STOP using covid as the problems.
Click to expand...
You’ll always be first-in-line with us. Unless @Annihilator, @KillerFord1977, @TEXASforLIFE and all the other usual reprobates get in there first then we’re on our own!
 
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