I received both of my RMA's yesterday after only 2 days. Myself and others have noticed the same issue with the "LCI". I'm considering buying a bull barrel from another company and seeing how that works out.With all of this talk about SA fine customer service, I contacted them by using the form on their website, asking for recommendations about what I believe is a design flaw or even a safety hazard with their loaded chamber indicator being only about 1/4" away from the red dot lens and spewing so much debris that it makes it almost impossible to see through the red dot. After over a week of waiting, nothing.
So I contacted them this time by phone. After describing the problem to the rep, he replied that he has heard this complaint before, but he has no suggestions other than trying another red dot. He said SA does not have a barrel without the chamber indicator so replacement is not an option.
Trying another red dot is an expensive chance because it would require buying another optics plate and another red dot (if I didn't have another one) on the outside chance that it might make a difference (I doubt it). It's not a problem with the Hex Dragonfly red dot, it's a problem because SA put an unnecessary loaded chamber indicator practically on top of the red dot front lens. If on the outside chance a different red dot made a difference, I would have wasted my money on a Hex red dot and mount that fits only Prodigys. So in the end that discussion went nowhere, but at least he was kind enough to listen.
My next question concerned the Hex red dot itself. I purchased my Prodigy with the Hex Dragonfly and when I first got the combo, I wasn't overly happy with the Hex, but it did it's job and it looked good. I've noticed lately that the red dot has changed from a relatively circular shaped red dot to a more fractured red dot surrounded by hundreds of little red specs. No amount of trying to clean the lens has made any difference.
I'm wondering if perhaps the hot gases containing small particles coming out of the chamber indicator are somehow fusing themselves onto the front lens. When I look through the red dot at an angle, it appears that there is a three dimensional look to the specs. It's hard to describe. At any rate, SA has sent a return authorization and has authorized replacing the Hex red dot. I wrapped it up and sent it away and it has arrived at SA today, Friday, and hopefully it won't take too long to receive a replacement. I'm eager to see just how much better this red dot looks and really eager to see if after shooting a few hundred rounds if the specs appear on this new red dot.
While I'm waiting for my replacement Hex red dot, I'm also considering sending the barrel away and having the chamber indicator welded and blended. It's relatively cheap to have done and it might be the ideal time to get it done. If there is any chance that the gases have caused the specs on the red dot lens, I would hate to have the new Hex have the same thing done to it. I don't really have any proof that is what caused the red dot damage, but it's a theory.
Just out of curiosity, has anyone else with the Hex Dragonfly (or any other brand of red dot) noticed this problem? If this chamber hole is spewing out hot particles that are damaging the red dot lens it seems like it would be affecting other red dots. Like I said, it's just a theory, it might be a problem with the Hex red dot and have nothing to do with the chamber hole.
Anyway, I have to give SA customer service a passing grade. I wish they could have offered a solution for the chamber indicator problem, but I understand as that's more of a poor decision by engineering to place the hole right next to the red dot. But as far as tackling the problem with the replacement Hex, I give them a thumbs up.
Springfield has been using those "LCI" holes for over 15 years. I think they should have considered that when designing this particular pistol.