I like the 92 series myself Jav. I have 8: 92a1; 92fs Compact; 92x; 92x Performance; M9; M9a3; M9a4; and recently bought the SAO 92xi (I also have the PX4 Storm in 40 Cal.). The M9a4 is FDE and it came with 3 mags. Due at the time to the supply chain issues, 1 mag had the FDE base plate, while the other 2 mag base plates were black. Beretta had included a form with the gun, that allowed you to email them for a code when the FDE Base Plated mags would finally come in, along with a code for one no charge optic plate. I went to their global website and submitted my email address which they responded they received, and would get back to me with the codes when these accessories became available. I mostly forgot about it for about eight months, when a buddy that worked at the LGS asked if I had gotten the plate and mags. I told him I completely forgot about it and shortly thereafter, wrote Beretta and asked where are my codes and/or what's the status of their supply issues. A rep wrote back saying they were still trying to get supplies and had a few available that would be sent out on a first come first served basis, and to be patient. The next day I received the two codes leading me to believed they just forgot about getting back to their customers. Anyways, you buy from their store, use the codes to get no charge and no shipping fees. Since I had to use two codes, I had to do two seperate transactions. Items were shipped pretty quickly, and I wrote them asking how to send in the 2 mags with the black base plates, and they responded to just keep them (so I ended up with the gun coming with 5 mags and a optic plate (I chose the rmr cut for a Trijicon SRO). So I will agree with
@Belt Fed that their custom service seems lacking, but I was able to finally get what was promised in my case.