It's definitely frustrating to deal with a problem in a brand new product you bought but don't let this discourage you from an entire brand unless this problem is coupled with bad service. I've had a failure to eject problem with a different brand gun last year so I sent it to the company and they corrected the issue and sent it back to me without any issues. I own multiple guns of this particular manufacturer that I enjoy and haven't had any issues with them aside from this one instance but because the customer service was super easy to deal with I'll be a lifetime customer of this company. I own a few Springfield products with tons of rounds through them and haven't had one hiccup. I hear Springfield's customer service is excellent so I would recommend giving them a shot.Now, after trying again, about 1 in 5 rounds I chamber and remove manually gets stuck, and there are also so pretty good scratches on the casings after I pull them out of the chamber. My first call is going to be to the gun shop, hopefully they will take the gun back and refund my money. If not then I'll deal with Springfield. This is seriously disappointing. Probably the last Springfield product I'll ever purchase.
Any product that is mass produced can have the occasional issue even with a really good QC dept because we are humans and are prone to make a mistake. I would like to hear the final outcome of this issue.
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