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Sig Zero Died

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UC_Guy 1971

Master Class
I had 3 of these, Sig Romeo Zero red dot sights. And then there were 2.

Sig's warranty service is good. When Customer Service got ahold of me they offered to just replace it or I could get credit against something else. I spent $40 and upgraded to the Sig Romeo Zero Elite.

So far the only hickup I have had was them sending me a non-Elite. That has been returned, but I have yet to recieve my replacement.

And so I wait....
 
I’ve delt with Sig Customer service twice. One in the late 1990’s and once in 2018. They are spit in now. Back in 1997 they were not interested in dealing with you unless you were an agency that bought 300 or more guns!

Night and day difference. Good luck and let us know how the new dot works!
 
Okay.... I never should have mentioned my dislike for Sig firearms. They're on to me.

Like I said, I recieved my first replacement dot and it was wrong. So I sent it back so they could send me the correct Sig Romero Zero Elite. The one with the circle dot reticle.

Apparently there are two versions of the Sig Romero Zero Elite. One is just a dot. One has two optional reticles; a circle + dot or just a dot. Like Holosun's 407k vs. 507k. Sig's exception to this is not noting or marking them as different models. Not that they need to. Still I specifically told the guy through over email that I wanted the circle - dot and actually didn't know there were two versions. I just thought that the pretty pictures showed the same optic presenting both reticles. Anyway, guess which one they sent me.

When you get a Sig Romero Zero Elite the instructions are generic to either model. My high-speed, low drag 4013TSW was already waiting for it's replacement Sig sight.

I made sure everything was sitting well. That it came on with the battery installed and then torqued it down. This was followed by ten minutes of a monkey and a football, with some colorful language that would make a sailor blush as I tried to change reticles. It didn't work out so well for me.

So sending in a anything to Sig as a way to communicatethrough their chat bot or email that isn't 320 related just ends up in a blackhole. Sitting on hold for 25 minutes is actually the way to go.

After doing that I had to explain what was going on. I also had to forward them the entire email chain since I answered "No" to, "No, I don't want the non-circle dot model. I do want the one I requested." That or I want my money back and they can have all of their sights back.

They're response was to tell me to keep everything. I don't have to send back the wrong one, but they are also sending me the correct one.

I don't know how to take all of this in. It seems like they are in fact holding to their warranty and upgrade purchase, but the delays and incompetence has been impressive. They should work for the government.

So, is this Sig SOP?
 
UC_Guy 1971 said:
Okay.... I never should have mentioned my dislike for Sig firearms. They're on to me.

Like I said, I recieved my first replacement dot and it was wrong. So I sent it back so they could send me the correct Sig Romero Zero Elite. The one with the circle dot reticle.

Apparently there are two versions of the Sig Romero Zero Elite. One is just a dot. One has two optional reticles; a circle + dot or just a dot. Like Holosun's 407k vs. 507k. Sig's exception to this is not noting or marking them as different models. Not that they need to. Still I specifically told the guy through over email that I wanted the circle - dot and actually didn't know there were two versions. I just thought that the pretty pictures showed the same optic presenting both reticles. Anyway, guess which one they sent me.

When you get a Sig Romero Zero Elite the instructions are generic to either model. My high-speed, low drag 4013TSW was already waiting for it's replacement Sig sight.

I made sure everything was sitting well. That it came on with the battery installed and then torqued it down. This was followed by ten minutes of a monkey and a football, with some colorful language that would make a sailor blush as I tried to change reticles. It didn't work out so well for me.

So sending in a anything to Sig as a way to communicatethrough their chat bot or email that isn't 320 related just ends up in a blackhole. Sitting on hold for 25 minutes is actually the way to go.

After doing that I had to explain what was going on. I also had to forward them the entire email chain since I answered "No" to, "No, I don't want the non-circle dot model. I do want the one I requested." That or I want my money back and they can have all of their sights back.

They're response was to tell me to keep everything. I don't have to send back the wrong one, but they are also sending me the correct one.

I don't know how to take all of this in. It seems like they are in fact holding to their warranty and upgrade purchase, but the delays and incompetence has been impressive. They should work for the government.

So, is this Sig SOP?
Click to expand...
So they’re giving you a free optic ?
 
UC_Guy 1971 said:
Okay.... I never should have mentioned my dislike for Sig firearms. They're on to me.

Like I said, I recieved my first replacement dot and it was wrong. So I sent it back so they could send me the correct Sig Romero Zero Elite. The one with the circle dot reticle.

Apparently there are two versions of the Sig Romero Zero Elite. One is just a dot. One has two optional reticles; a circle + dot or just a dot. Like Holosun's 407k vs. 507k. Sig's exception to this is not noting or marking them as different models. Not that they need to. Still I specifically told the guy through over email that I wanted the circle - dot and actually didn't know there were two versions. I just thought that the pretty pictures showed the same optic presenting both reticles. Anyway, guess which one they sent me.

When you get a Sig Romero Zero Elite the instructions are generic to either model. My high-speed, low drag 4013TSW was already waiting for it's replacement Sig sight.

I made sure everything was sitting well. That it came on with the battery installed and then torqued it down. This was followed by ten minutes of a monkey and a football, with some colorful language that would make a sailor blush as I tried to change reticles. It didn't work out so well for me.

So sending in a anything to Sig as a way to communicatethrough their chat bot or email that isn't 320 related just ends up in a blackhole. Sitting on hold for 25 minutes is actually the way to go.

After doing that I had to explain what was going on. I also had to forward them the entire email chain since I answered "No" to, "No, I don't want the non-circle dot model. I do want the one I requested." That or I want my money back and they can have all of their sights back.

They're response was to tell me to keep everything. I don't have to send back the wrong one, but they are also sending me the correct one.

I don't know how to take all of this in. It seems like they are in fact holding to their warranty and upgrade purchase, but the delays and incompetence has been impressive. They should work for the government.

So, is this Sig SOP?
Click to expand...
Purchased a Romeo-X enclosed Pro optic ($560.00 from Amazon) on 12/9. Mounted it on my Sig P-226 Legion SAO that night and to the range the next day. The windage adjustment did not work at all adjustment screw turned freely and no movement in point of impact. Called Sig customer service explained everything to the rep sent me a return label told me would take 2-3 weeks to repair/replace. So far so good, hope to have it back soon.
 
rcurtner said:
Purchased a Romeo-X enclosed Pro optic ($560.00 from Amazon) on 12/9. Mounted it on my Sig P-226 Legion SAO that night and to the range the next day. The windage adjustment did not work at all adjustment screw turned freely and no movement in point of impact. Called Sig customer service explained everything to the rep sent me a return label told me would take 2-3 weeks to repair/replace. So far so good, hope to have it back soon.
Click to expand...
It was the elevation adjustment that started my round of shenanigans.
 
rcurtner said:
Purchased a Romeo-X enclosed Pro optic ($560.00 from Amazon) on 12/9. Mounted it on my Sig P-226 Legion SAO that night and to the range the next day. The windage adjustment did not work at all adjustment screw turned freely and no movement in point of impact. Called Sig customer service explained everything to the rep sent me a return label told me would take 2-3 weeks to repair/replace. So far so good, hope to have it back soon.
Click to expand...
Just received e-mail from Sig customer service my Sig Romeo-X Enclosed Pro optic is on the way back to me. Shipped the optic via FedEx on 12/11/24 to Sig. The e-mail didn't say if it was repaired or replaced don't really care great customer service.
 
I bought a 226 slide with a Romeo Zero mounted, took it to the range to zero it, and every third shot the thing turns off.
Then I have to pop the battery, and reinstall it, then it works for three shots, and turns itself off again.
Haven't contacted Sig yet, but have never had any CS issues with them before.
 
USMC6094 said:
I bought a 226 slide with a Romeo Zero mounted, took it to the range to zero it, and every third shot the thing turns off.
Then I have to pop the battery, and reinstall it, then it works for three shots, and turns itself off again.
Haven't contacted Sig yet, but have never had any CS issues with them before.
Click to expand...
I haven't received my Romeo X Enclosed Pro optic from Sig yet. They received it from me on 12/16 and advised me I should get it back on 12/21. So far darn good customer service.
 
rcurtner said:
Just received e-mail from Sig customer service my Sig Romeo-X Enclosed Pro optic is on the way back to me. Shipped the optic via FedEx on 12/11/24 to Sig. The e-mail didn't say if it was repaired or replaced don't really care great customer service.
Click to expand...
Just received my new Romeo X- Enclosed Pro optic 6moa from Sig. Already mounted it on my Sig P-226 Legion SAO. Will be sometime after the 1st before a range trip.
 
I had taken the 507k X2 off of my XD-E 3.3 (a 9mm version) to put on my lighter (much lighter) FN Reflex. It didn't mean I didn't want to carry the XD-E from time to time, however, it is a chunk. A lovely, blocky, tall slided chunk. My new Sig Romeo Zero "ELITE!!!!!" is now residing on my XD-E. It even mounted well with the armor shell. Hopefully it will keep working😐.

Pictures will be added only if it, and by that I mean they, survives a trip to the range. I have the regular dot on my 4013TSW to zero and now the XD-E to zero. Since I managed to free float my A-frame front sight AR pistol, it is going to the range as well.

Let's see. I personally worked on three different firearms and going to range that has poor cell reception and is never very busy. Sounds like Murphy will want to go on this trip. I better bring a friend;).
 
I don’t have to much to say about there CS, after I got my 320 X-Five Legion, I removed the FCU and not known to me a pin just fell out, found out later it’s the safety pin, so I called up Sig and explained what happened, the rep told me yea, they know this pin has a habit of falling out, told him I lost mine, so I asked if I could get a replacement, he said yea, $9.99 plus another $9.00 to ship a pin, I then told him if you are aware of this, why don’t you put an amendment in with the gun telling this may occur, got no answer, so yea they got me a pin, $20.00 later……needless to say I just recently sold that gun……
 
NMEDGE said:
This is why I don't own any optics. I would never put one on a carry gun either. I know I will be told otherwise but I will be never convinced. My feelings are if you can't hit anything with iron sights shouldn't be carrying a firearm for self defense.
Click to expand...
I can shoot fair to middlin' with both. Lots of older guys with older eyes wouldn't be able to shoot for shite if not for optics. Never say never.
 
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