That is absolutely right. We had previously bought many large appliances (Fridge, washing machine, stove, dishwasher) from Lowe's with no issues. Every time, they brought it in and set it up, made sure it was working. Home Depot had a deal going around the holidays and we thought we'd give them a shot. Never again.i'd pay for installation IF it were a gas appliance...and needed it to be hooked up, including a new flex line. but for anything electric..??
damn bastoidavitches had better bring it into my house.
we only bought a fridge from Lowes a few years ago, no issues with taking it into the house.
but frankly, i'd rather pay a tiny bit more, and buy from a REAL appliance store, as many times, they have service/repairmen.
if you take notice, those home improvement stores no longer have thier own drivers...they went to a logistics company, i think Home Depot went with Cardinal, and Lowes went with XPO.....(each a BIG trucking company)
this is why now, we have to specify "install" with delivery.......
We bought it online and subsequently found out that when you buy online it's from Home Depot dot com - who do contract out to a company to deliver. And when they say deliver, they mean deliver - and that's all! Even if they had been able to get it into the house (which they could've if they took the doors off like I ended up doing) the driver told me they would NOT set it up, i.e., would not strip all the plastic off, hook up the water line, etc.
To be fair, the local store offered to take it back and give us a refund IF we could get it to the store. I appreciated the manager being willing to work with me (which is the only reason we'll still get hardware, etc. there) but it would've been as much or more trouble to wrestle that pig into a pickup truck and get it there (with no damage) than it was to just bite the bullet and get it into the house and hook it up myself.
End of rant!