Springfield warranty

[javbike]

So I contacted Springfield armory warranty department on a bad magazine they had me send it back to them. I got notice today that they received it and is processing the return and sending a new one to me within 2 to 6 weeks. Just wanted give a shout-out to the warranty department of Springfield armory

 

[Funwithfuel]

2 to 6 weeks
Holy cow.

 

[wmg1299]

I had a great experience the one time I had to call Springfield's Customer Service, and I am a big fan of the company. That being said, 2-6 weeks for a magazine seems like a long turnaround time.

I called Ruger last week when I had an issue with a 12-round magazine for the new Ruger LCP Max not locking the slide back. Ruger shipped me a new magazine (which they sell for $39.99 on their website) at no charge, with no request to send them the original mag. The new mag arrived a few days later. Springfield is one of my favorite companies, and I would like to see them be a little more competitive with Ruger in customer service.

 

[javbike]

Well it does seem like a long time but I am happy that I am getting a new mag

 

[wmg1299]

Well it does seem like a long time but I am happy that I am getting a new mag

Point well-taken. As long as you are a satisfied customer, then I will have to concede that Springfield got the job done.

 

[Lchtus]

My hex wasp just arrived there at warranty depot today and got an response Email acknowledgment. 2-4 weeks for turn around…I guess it’s ok given everything is slow, but if it’s the same in normal times that’s not a good customer experience sad to say.

 

[TidalWave]

Point well-taken. As long as you are a satisfied customer, then I will have to concede that Springfield got the job done.

…very well put….

 

[BobM]

2 to 6 weeks
Holy cow.

Is quite awhile, but? Any time a mag equiped gun is involved, it pays to have multiple mags. 10 mags is not outrageous in many scenarios for various reasons like malfunctions, testing out various different ammo or making range time more enjoyable. So, for one mag being down it isn't quite so rough then?

 

[TidalWave]

You know, it occurs to me that “2 to 6 weeks” is a pretty wide range. Wonder if that’s just a stock answer the CS reps are giving in an uncertain supply era?
Point is, you may well have your mag in a week

 

[javbike]

I completely forgot but have to give kudos to the Springfield warranty dept they did send me a new magazine in 2 weeks I am very happy