Technical difficulties regarding contacting Springfield Armory

[Mike H.]

Hello, all. I reached out regarding the issues on contacting Springfield Armory and received the following statement:

"Thanks for reaching out. We are currently experiencing technical difficulties and our phones and servers are down. We are working on getting them back up and running but do not have a timeframe. We appreciate your patience."

We'll advise when we hear anything more on this.

 

[ScottJ]

So, I take it this website isn't run from that location?

 

[KLGunner]

No we are ran off of a different server company

 

[Jeffroherberto]

Is this why online warranty activation is not working.?

 

[tapjc]

I get the same errors.

Can’t call them. They don’t answer emails and messages in their FB page Don’t work.

anyone know how to get ahold of Springfield Field Armory?

 

[jumpinjoe]

I get the same errors.

Can’t call them. They don’t answer emails and messages in their FB page Don’t work.

anyone know how to get ahold of Springfield Field Armory?

I think a couple of the mods here are willing to try to help you get in touch. You might want to try reaching out to them. Just a thought.

 

[KLGunner]

We can definitely try to help the best we can. However depending on who your trying to reach we are just as limited as the general public.

 

[Mike H.]

Hello, all. I was just told that customer service is back up and running, so you should be able to reach out to them now if you need them.

800.680.6866
SALES@SPRINGFIELD-ARMORY.COM
420 WEST MAIN STREET
GENESEO, ILLINOIS 61254

 

[Edellson]

As of 8:30 am email still not deliverable.

 

[tapjc]

Hello, all. I was just told that customer service is back up and running, so you should be able to reach out to them now if you need them.

800.680.6866
SALES@SPRINGFIELD-ARMORY.COM
420 WEST MAIN STREET
GENESEO, ILLINOIS 61254

Thx, I’ll try again. I’m in the market for a Hellcat and 911, but can’t find a vendor that carries both and none want to order the models I want cuz they don’t carry them. I’m a resident of AZ

 

[Edellson]

Thx, I’ll try again. I’m in the market for a Hellcat and 911, but can’t find a vendor that carries both and none want to order the models I want cuz they don’t carry them. I’m a resident of AZ

May I suggest that you find a local FFL dealer that will do online transfers and go that route. Find what you want and maybe save a few bucks too.

 

[KLGunner]

Thx, I’ll try again. I’m in the market for a Hellcat and 911, but can’t find a vendor that carries both and none want to order the models I want cuz they don’t carry them. I’m a resident of AZ

Hey I may be able to help with that in regards to finding a dealer. I was born and raised in Tucson and know a few dealers in Phoenix. Pm me and I can help you find one.

 

[Annihilator]

Hello, all. I was just told that customer service is back up and running, so you should be able to reach out to them now if you need them.

800.680.6866
SALES@SPRINGFIELD-ARMORY.COM
420 WEST MAIN STREET
GENESEO, ILLINOIS 61254

Mike, question, with this happening, will this in any way effect any guns that were registered for the warranty over the past years? Just wondering on this.

 

[Mike H.]

Annihilator, I am not sure. I would not think so, but I can't say definitively. I would suggest calling in and seeing if they can answer? Sorry — wish I had a more definitive answer!

 

[BET7]

Mike, question, with this happening, will this in any way effect any guns that were registered for the warranty over the past years? Just wondering on this.

Good question Anni, I was thinking the same thing. If they had to restore from a back up, how far in the past was the backup that was used? Example: if it was a monthly backup, anything registered the month of March, may be lost after the February restore was completed.

 

[Annihilator]

Annihilator, I am not sure. I would not think so, but I can't say definitively. I would suggest calling in and seeing if they can answer? Sorry — wish I had a more definitive answer!

Ok, thanks Mike

 

[Annihilator]

Email comes back...”Permanent Error”...so there email is still not working...FYI

 

[tapjc]

Email comes back...”Permanent Error”...so there email is still not working...FYI

If you fill out their Contact sheet on their site, it goes to cyber space cuz nobody responds

 

[BobM]

Heads up: Springfield Armory Customer Service phone lines appear to be working now since this morning.

 

[SaltyMonkey]

They are back up. From my understanding email was down as well. Just be patient when calling, super friendly folks.