I get concerned when I hear about this type of issue with a new gun, even if it's now seven years later. I understand trying to find ways around a jam, like loading fewer rounds in the clip, trying different ammo, smacking the clip in, and so on. I'll give any gun the benefit of not tolerating one brand/type of ammo. Beyond that, it's a call/complaint to the manufacturer's customer service.
Every manufactured gun should/must be quality checked before it's sent out to the public. There is no excuse for poor quality control. I suspect your XDS-9 is likely made in Croatia. Curiously, it's the Springfield Croatian made guns that have had the better quality.
When it comes to guns, each should have been flawlessly designed, tested and made to perfection. When one is not, no matter how old it is, and as long as it's not related to usage, it is the responsibility of the manufacturer to make it right.
Get hold on Springfield's customer service and DEMAND that they make it right!