This sounds a lot the the SIM card scam, they steal your phones SIM card. Put it in a phone they have, and call, or say they forgot the password. When the place sends the 2FA text, it goes to their phone & they reset the password getting into your account. I’m sorry to hear this 10mm, I was almost taken in when a person with an Indian accent called and knew my age, birthdate, last four SS, and that I’m going into medical. When I confirmed this I was transferred to some English dude that knew the same info and wanted to help set up Medicare. I told him I’d do it myself and hung up. I’m now getting about 10 calls a day with ids like ECHOICEMED OR DSENIORCHOICE, all with different numbers as I continue to block them. I normally don’t answer these calls but was awaiting a call from my health insurance co. & the Id was EMEDBENEFIT, and I thought it was them.