At the $1K price-point, I do feel that Springfield needs to address even minor production blemishes, even if they are just aesthetic. This is speaking as "agnostically" as I can, with respect to brand/make.
There's *_A LOT_* of competition at that price-point, and SA should not be willing to lose customers over cosmetic blemishes, whether they are incurred prior to shipment to their distributors/retailers - or otherwise. I would go so far as to suggest that if SA insists that the blemishes are incurred after the product has left the hands of their QA personnel, they should be willing to go to bat on the side of the end-user/owner.
On various social media platforms, I've personally seen everyone from customer service reps (LMT, Knight's Armament) to the owners/stakeholders (Mike Mihalski/SOLGW, and Cindy Daniels/Daniel Defense) cowboy/cowgirl-up and address/make-right of customer-service issues just like these. SA is known for its warm and caring customer-service, and I think that @RangerCrew1 's complaints are neither outrageous nor uncommon, and should merit additional response.
As @10mmLife recommended, I'd pursue this further - maybe waiting until after the holidays (and SHOT Show, if that's still going on this year) to pursue, so that everyone has a bit more time.
There's *_A LOT_* of competition at that price-point, and SA should not be willing to lose customers over cosmetic blemishes, whether they are incurred prior to shipment to their distributors/retailers - or otherwise. I would go so far as to suggest that if SA insists that the blemishes are incurred after the product has left the hands of their QA personnel, they should be willing to go to bat on the side of the end-user/owner.
On various social media platforms, I've personally seen everyone from customer service reps (LMT, Knight's Armament) to the owners/stakeholders (Mike Mihalski/SOLGW, and Cindy Daniels/Daniel Defense) cowboy/cowgirl-up and address/make-right of customer-service issues just like these. SA is known for its warm and caring customer-service, and I think that @RangerCrew1 's complaints are neither outrageous nor uncommon, and should merit additional response.
As @10mmLife recommended, I'd pursue this further - maybe waiting until after the holidays (and SHOT Show, if that's still going on this year) to pursue, so that everyone has a bit more time.