PilatusTurbo
Alpha
Howdy, I'm new here. However, I found this thread while searching G3C nosedives. I, too, have owned several G2Cs, a couple G3s, and some G3Cs. @ghosttwofive I feel your pain. Of all the Taurus guns I've owned, the newest ones I'm about to mention are the only ones with ever an issue.
I'm having the random slide drop jam on the G3C with Critical Defense. However, the gun has over 400 rounds through it across two range trips, and it never missed a beat with live fire. I totally did not gently sand down the bottom of the feed ramp as indicated in some of those pics in this thread and totally did not polish up the feed ramp. Whatever I did not do there, it seems to have alleviated the hangup; the issue still occurred after the feed ramp polish I did not do... No matter which way I did it, slide stop release, or slingshot, etc, it would randomly randomly randomly hang up on the feed ramp. Other more conventional JHPs did not have this issue.
My New G3 TORO is currently on its way back to Bainbridge. It also had the nosedive failure as described here, but that was not the main issue. The main issue for the new G3 was failure to feed with BALL ammo more than anything, and it happened approximately 10-15 times in its first 250 rounds. Contacted Taurus via email with not too high of hopes. They replied within 24 hours, immediately offering a pre-paid Fedex label for return to the mother ship. I declined, stating that maybe it just needs a couple hundred more.
I had also purchased a 3rd 15 round magazine, and the issue was most prominent with the 17 round magazine on the G3. I purchased a 4th 15 round magazine, and went in for live fire. To my chagrin, the gun started choking on FMJ much more, and now it was happening on all magazines. I contacted Taurus back, and again, replied within 24 hours with instructions on how to package. I told them I was at 550 for round count, and it was a non-issue. They want the gun back to fix on their dime.
I am hoping they send it back stating something was fixed, not that they could not replicate the problem. They did not even fuss with round counts or break in, as I was ahead of them, there. I detailed exactly what type, and how many of each type of factory FMJ and JHP ammo I used, and what problems I was having with what magazines. They simply offered to pay shipping back to them. If it comes back with notations of something fixed, I'll probably trust it enough to test it again. Sometimes, in your case, they replace some stuff that we think has nothing to do with the issue. I have heard of the slide stop and spring causing issues years ago, on another gun but I can not recall the brand or weapon; Just that I've heard of that being an oddball culprit for FTFs.
I am sorry you had to pay shipping, and I would have told them no. If they say "well then too bad", I'll just tell them I don't want to sell their defective gun off and cause someone else to hate Taurus. I won't trust it ever again. They'll probably work with you. Say all of that calmly, politely, and assertively. Remember that if we're polite with people in service or behind that counter, they'll typically bend over backwards to help. Treat them like trash or servants, and they'll do the bare minimum or nothing to help.
However, I just purchased a Canik METE SFx, and was BS'ing with the knowledgeable (not some idiot they just pay to sell guns) gun store guy about the G3 TORO issue and Taurus of today in general. He said Taurus has really stepped up their customer service game hardcore in the last year, up to Ruger levels were his words. That's interesting, because I tried calling them 6 months or a year ago, was on hold for a while and gave up. That was just to order a part, not for a failure or defect. Their email system was answered within 24 hours both times, so excellent job to Taurus on that. I have heard of a couple people being required to pay shipping in recent past, like you had to, but Taurus support didn't even mention it to me. They did state as long as the issue is not ammunition or customer induced, everything was free. I detailed that it was all factory, brass, not even +P anything, and no questions were asked. It would seem they're stepping up, as he said.
I wish I could still trust Ruger, but I had a couple Security 9s with serious machining flaws, not some little knick on the slide. They were stand up awesome about it, but I had a sample size of more than one, myself. Their service is top. Just wish it wasn't required as much.
I'm having the random slide drop jam on the G3C with Critical Defense. However, the gun has over 400 rounds through it across two range trips, and it never missed a beat with live fire. I totally did not gently sand down the bottom of the feed ramp as indicated in some of those pics in this thread and totally did not polish up the feed ramp. Whatever I did not do there, it seems to have alleviated the hangup; the issue still occurred after the feed ramp polish I did not do... No matter which way I did it, slide stop release, or slingshot, etc, it would randomly randomly randomly hang up on the feed ramp. Other more conventional JHPs did not have this issue.
My New G3 TORO is currently on its way back to Bainbridge. It also had the nosedive failure as described here, but that was not the main issue. The main issue for the new G3 was failure to feed with BALL ammo more than anything, and it happened approximately 10-15 times in its first 250 rounds. Contacted Taurus via email with not too high of hopes. They replied within 24 hours, immediately offering a pre-paid Fedex label for return to the mother ship. I declined, stating that maybe it just needs a couple hundred more.
I had also purchased a 3rd 15 round magazine, and the issue was most prominent with the 17 round magazine on the G3. I purchased a 4th 15 round magazine, and went in for live fire. To my chagrin, the gun started choking on FMJ much more, and now it was happening on all magazines. I contacted Taurus back, and again, replied within 24 hours with instructions on how to package. I told them I was at 550 for round count, and it was a non-issue. They want the gun back to fix on their dime.
I am hoping they send it back stating something was fixed, not that they could not replicate the problem. They did not even fuss with round counts or break in, as I was ahead of them, there. I detailed exactly what type, and how many of each type of factory FMJ and JHP ammo I used, and what problems I was having with what magazines. They simply offered to pay shipping back to them. If it comes back with notations of something fixed, I'll probably trust it enough to test it again. Sometimes, in your case, they replace some stuff that we think has nothing to do with the issue. I have heard of the slide stop and spring causing issues years ago, on another gun but I can not recall the brand or weapon; Just that I've heard of that being an oddball culprit for FTFs.
I am sorry you had to pay shipping, and I would have told them no. If they say "well then too bad", I'll just tell them I don't want to sell their defective gun off and cause someone else to hate Taurus. I won't trust it ever again. They'll probably work with you. Say all of that calmly, politely, and assertively. Remember that if we're polite with people in service or behind that counter, they'll typically bend over backwards to help. Treat them like trash or servants, and they'll do the bare minimum or nothing to help.
However, I just purchased a Canik METE SFx, and was BS'ing with the knowledgeable (not some idiot they just pay to sell guns) gun store guy about the G3 TORO issue and Taurus of today in general. He said Taurus has really stepped up their customer service game hardcore in the last year, up to Ruger levels were his words. That's interesting, because I tried calling them 6 months or a year ago, was on hold for a while and gave up. That was just to order a part, not for a failure or defect. Their email system was answered within 24 hours both times, so excellent job to Taurus on that. I have heard of a couple people being required to pay shipping in recent past, like you had to, but Taurus support didn't even mention it to me. They did state as long as the issue is not ammunition or customer induced, everything was free. I detailed that it was all factory, brass, not even +P anything, and no questions were asked. It would seem they're stepping up, as he said.
I wish I could still trust Ruger, but I had a couple Security 9s with serious machining flaws, not some little knick on the slide. They were stand up awesome about it, but I had a sample size of more than one, myself. Their service is top. Just wish it wasn't required as much.