jumpinjoe
Hellcat
Just today I sadly and with a lot of anxiety boxed up my Hellcat to send it back to SA. Unfortunately a few days ago while locking back the slide with a slightly injured hand, I unintentionally added just a slight sideways pressure to the slide lock button while pushing it up to lock the slide back before handing it to a friend.
What resulted was the lock button jamming and refusing to unlock and drop the slide until I pulled the slide back slightly and relieved the tension on the lock button. As the slide moved rearward just enough for the notch to be engaged by the lock button, the lock button actually moved inward toward the slide about 1/32"-1/16" and actually jammed. I couldn't apply enough downward pressure to unlock the slide until I relieved the tension from the lock button at which time it 'popped' back out to where it should be and from there on unlocked by a simple pull downward and released the slide.
Afterwards, on several occasions I intentionally pressed the button inward as I pushed upward on it and each time it would move that very slight amount inward toward the slide and jam.
The good news is....... I called SA's customer service folks and talked to a guy named Drew. Drew was as surprised as I had been to hear about this particular issue and took time to actually talk to one of their techs about the issue. The tech also was unaware of the situation and suggested I send it in for them to take a 'look see'.
They immediately sent me, via email, a document with full instructions on how to proceed and a shipping label to be attached to a boxed Hellcat. As reluctant as I am/was to send my gun in for a 'look see, I felt very comfortable that it and I will be taken care of in short order.
As much a PIA as it is to have to send any product back to the manufacturer, it is a relief to be able to deal with folks like Drew at SA. He was professional, courteous, knowledgeable in handling the situation, and fast. As bad as I hated to send my gun away, I can/will highly recommend SA's customer service and product support.
What resulted was the lock button jamming and refusing to unlock and drop the slide until I pulled the slide back slightly and relieved the tension on the lock button. As the slide moved rearward just enough for the notch to be engaged by the lock button, the lock button actually moved inward toward the slide about 1/32"-1/16" and actually jammed. I couldn't apply enough downward pressure to unlock the slide until I relieved the tension from the lock button at which time it 'popped' back out to where it should be and from there on unlocked by a simple pull downward and released the slide.
Afterwards, on several occasions I intentionally pressed the button inward as I pushed upward on it and each time it would move that very slight amount inward toward the slide and jam.
The good news is....... I called SA's customer service folks and talked to a guy named Drew. Drew was as surprised as I had been to hear about this particular issue and took time to actually talk to one of their techs about the issue. The tech also was unaware of the situation and suggested I send it in for them to take a 'look see'.
They immediately sent me, via email, a document with full instructions on how to proceed and a shipping label to be attached to a boxed Hellcat. As reluctant as I am/was to send my gun in for a 'look see, I felt very comfortable that it and I will be taken care of in short order.
As much a PIA as it is to have to send any product back to the manufacturer, it is a relief to be able to deal with folks like Drew at SA. He was professional, courteous, knowledgeable in handling the situation, and fast. As bad as I hated to send my gun away, I can/will highly recommend SA's customer service and product support.
JK
