Look.
There’s a type of very…special…person who goes to a manufacturer’s forum to kvetch loud and long about a product for their very first post.
It’s…interesting…how they almost universally claim to have years, nay, decades of experience with the product.
It’s also…curious…how they will claim that they attempted to “fix” the issue (due to the centuries of experience they have), despite the company offering to fix the issue.
If you see enough of these things…they definitely have a pattern.
Don’t get pulled in by that lure behind the boat, and ignore those that dwell under bridges.
Of course, this just might be a coincidence.