jumpinjoe
Hellcat
A few days ago I got a notice on my virus protection package (Kaspersky) that my subscription had been cancelled. No warning, no prior notice, nothing ... except on that same day I had two Icons show up on my desk top I'd never seen before. It turns out they were shortcuts to the files to install what is called UltraAV. It's somehow supposed to be a replacement for my Kaspersky subscription since they, Kaspersky has been banned from doing business in the USofA. Why banned, because there is fear in congress that Kaspersky will somehow use the software in some forms of espionage since they are based in Russia. We have software manufacturers in just about every country across the globe and this is the very first I've ever heard of such with the possible exception of Tiktoc, especially after having used this package for more than 15 years. Am I pizzed, you bet I am!!!
It's not the end of the world you might say, but those of us who were born before even B/W TV was available to the general public, it is a serious issue. I have a hard enough time just playing a little on the forum here, or using a simple email, but to try installing a brand new program of Virus protection, VPS, and other assorted attributes on two very different computers and two cell phones with not a clue where to even start with all the confusion thrown in about my current subscription being cancelled (with time still on it), having to ensure it's completely deleted in/on every device, and no way to get reasonably good help is absurd. Am I pizzed, you bet I am!!!
It seems no one currently in the business of computers, social media, and anything related simply do not understand that we old folks not born with our finger on the 'enter' key, are simply not as adept on these things as those who were. I'm sure once the last of my generation is gone, everything 'computer-eze' will be much easier for all those supposed customer service folks who cannot seem to understand just how frustrating it can be for us old fogies. Am I pizzed, you bet I am!!!
So right now I'm looking for someone here at the institution who knows enough to be able to walk me through all this crap without a break down. So far, no good. Most/some say yeh, if it's only one machine I can handle it. Other have wanted to argue with the instructions and tell me it doesn't require the deletion of the old package before the install of the new one. Others not even as old as I am throw their arms in the air and say "What the hell is going on with our gov't today?" Well, I can't say what's 'going on', but sometimes they show some real stupidity. They all have gov't paid staffs to take care of this kind of crap for them, unfortunately I don't. Am I pizzed, you bet I am!!!
What do y'all think?
It's not the end of the world you might say, but those of us who were born before even B/W TV was available to the general public, it is a serious issue. I have a hard enough time just playing a little on the forum here, or using a simple email, but to try installing a brand new program of Virus protection, VPS, and other assorted attributes on two very different computers and two cell phones with not a clue where to even start with all the confusion thrown in about my current subscription being cancelled (with time still on it), having to ensure it's completely deleted in/on every device, and no way to get reasonably good help is absurd. Am I pizzed, you bet I am!!!
It seems no one currently in the business of computers, social media, and anything related simply do not understand that we old folks not born with our finger on the 'enter' key, are simply not as adept on these things as those who were. I'm sure once the last of my generation is gone, everything 'computer-eze' will be much easier for all those supposed customer service folks who cannot seem to understand just how frustrating it can be for us old fogies. Am I pizzed, you bet I am!!!
So right now I'm looking for someone here at the institution who knows enough to be able to walk me through all this crap without a break down. So far, no good. Most/some say yeh, if it's only one machine I can handle it. Other have wanted to argue with the instructions and tell me it doesn't require the deletion of the old package before the install of the new one. Others not even as old as I am throw their arms in the air and say "What the hell is going on with our gov't today?" Well, I can't say what's 'going on', but sometimes they show some real stupidity. They all have gov't paid staffs to take care of this kind of crap for them, unfortunately I don't. Am I pizzed, you bet I am!!!
What do y'all think?